GOB55 Privacy Policy

Introduction

GOB55 operates gob55.cam, an online casino and sports betting platform serving players primarily in Malaysia and other eligible jurisdictions. As part of our operations, we necessarily collect and process certain personal data relating to our registered players and website visitors.

We take our privacy obligations seriously. This Privacy Policy is designed to give you a clear and honest account of how your data is handled — what we collect, why we collect it, who might see it, how long we keep it, and what rights you have in relation to it. We have written this policy in accessible language without sacrificing the legal precision required for a document of this nature.

GOB55 acts as the data controller for personal data collected through gob55.cam. This means we determine the purposes and means of processing your personal data and bear primary responsibility for its lawful and fair handling.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. Examples include your name, email address, phone number, device identifiers, and payment details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" means GOB55, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of GOB55 under a written contractual agreement.
• "Player" / "User" means any natural person who has registered an account on, or visited, gob55.cam.
• "Cookies" means small text files placed on your device by the Platform to support functionality, security, and analytics.
• "KYC" means Know Your Customer — the identity verification process required before certain account functions (particularly withdrawals) are enabled.

Data We Collect

GOB55 collects personal data through several channels: account registration, KYC verification, platform use, financial transactions, customer support interactions, and automatic technical collection from your device and browser.

3.1 Registration & Account Data

• Full legal name
• Date of birth (for mandatory age verification)
• Email address
• Mobile phone number
• Residential address (city, state — e.g., Kuala Lumpur, Petaling Jaya, Johor Bahru)
• Username and encrypted password
• Preferred currency (MYR/RM)
• Preferred language

3.2 Identity Verification (KYC) Documents

• Copies of government-issued photo identification (MyKad, passport)
• Proof of address documents (utility bill, bank statement)
• Payment method ownership verification (e.g., Touch 'n Go eWallet account screenshot, bank statement showing account holder name)
• Selfie photograph or video verification where required by our compliance team

3.3 Transaction & Financial Data

• Deposit and withdrawal amounts, methods, dates, and statuses
• Payment instrument identifiers (partial card numbers, e-wallet IDs, bank account identifiers — never full card numbers in readable form)
• Cryptocurrency wallet addresses used for transactions
• Balance history and wagering activity records

3.4 Gameplay & Behavioural Data

• Game types played (slots, live casino, sports betting, crash games, lottery)
• Bet amounts, outcomes, session durations, and timestamps
• Responsible gambling tool usage (deposit limits set, self-exclusion history)
• Bonus and promotional offer interactions

3.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session logs, access times, and pages visited
• Cookie identifiers and session tokens

3.6 Communications Data

• Content of live chat, email, and support ticket communications with GOB55 staff
• Records of promotional communications sent and your interaction with them

Lawful Basis for Processing

GOB55 processes your personal data on one or more of the following lawful bases:

How We Use Your Data

GOB55 uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and securing your GOB55 account, including password reset and two-factor authentication.
• Identity & Age Verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the payment instruments used on your account.
• Financial Transactions: Processing deposits and withdrawals via your chosen payment method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, 7-Eleven Cliqq, or cryptocurrency — and maintaining accurate financial records.
• Responsible Gambling: Monitoring betting patterns for signs of problem gambling behaviour, applying and enforcing any limits or exclusions set by you or required by our responsible gambling policy.
• Fraud & AML Compliance: Detecting and investigating fraudulent activity, money laundering, and other prohibited conduct. Where required, reporting suspicious activity to relevant regulatory authorities.
• Platform Operation & Improvement: Technical maintenance, bug resolution, performance optimisation, and developing new features based on aggregated usage data.
• Customer Support: Responding to queries, resolving disputes, and maintaining records of communications for quality assurance.
• Marketing (with consent only): Sending promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time via account settings or by contacting [email protected].

Data Sharing & Disclosure

GOB55 does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Payment Processors: We share payment transaction data with your chosen payment provider (e.g., the relevant e-wallet operator, bank, or cryptocurrency network node) to process deposits and withdrawals. These providers process data under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: KYC document data may be shared with third-party identity verification services that process documents on our behalf to confirm identity and age. These providers act as Data Processors under written agreements with GOB55.
• Fraud Prevention & AML Services: Transaction data may be shared with specialist compliance service providers for fraud scoring and anti-money laundering screening.
• Regulatory & Law Enforcement Authorities: GOB55 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts when legally required to do so, or when we have a good-faith belief that disclosure is necessary to protect the safety or rights of any person.
• Responsible Gambling Organisations: Where a player has self-excluded or we have identified serious problem gambling behaviour, we may share limited data with responsible gambling authorities or cross-platform exclusion registries as required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of GOB55's business assets, personal data held by GOB55 may be transferred to the acquiring entity, subject to equivalent privacy protections.

International Data Transfers

Some of the third-party service providers engaged by GOB55 (including identity verification providers and fraud prevention services) may be located outside of Malaysia and may process personal data in other jurisdictions. Where such transfers occur, GOB55 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that applied by GOB55 within Malaysia.

By registering an account with GOB55, you acknowledge that your personal data may be transferred to and processed in countries outside of Malaysia for the limited purposes described in this policy.

Data Retention

GOB55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

Data Security

GOB55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and gob55.cam.
• Encryption of sensitive data fields (including identity documents and payment details) at rest.
• Role-based access controls limiting access to personal data to authorised personnel with a demonstrable need for such access.
• Two-factor authentication options for player accounts and mandatory for all GOB55 staff accessing production systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated monitoring for abnormal access patterns, including failed login attempts and unusual API call volumes.
• Incident response procedures ensuring that any data breach is identified, contained, and — where legally required — notified to affected players and relevant authorities within applicable timeframes.

While GOB55 takes all reasonable steps to protect your data, no digital system can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for enabling two-factor authentication on your GOB55 account.

Cookies & Tracking Technologies

GOB55 uses cookies and similar tracking technologies on gob55.cam for the following purposes:

GOB55 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on gob55.cam. You may manage cookie settings through your browser; however, disabling essential cookies will affect platform functionality.

Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by GOB55:

• Right of Access: You may request a copy of the personal data GOB55 holds about you. We will respond within 10 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Account details can be updated directly in your profile settings for most fields.
• Right to Erasure ("Right to be Forgotten"): You may request that your personal data be deleted. Note that this right is subject to our legal obligation to retain certain data (e.g., for AML/KYC compliance) for the periods specified in Section 8. Where deletion is not possible in full, we will explain why.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you provided to us for transfer to another service, where technically feasible.
• Right to Object to Processing: You may object to processing based on legitimate interests (e.g., certain analytics activities). You may also object to direct marketing at any time, and we will stop processing your data for that purpose immediately.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data (e.g., while a dispute is being resolved) without deleting it entirely.
• Right to Withdraw Consent: Where we process your data on the basis of consent (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing the request.

Minors & Age Restriction

Parents or guardians who believe that a minor has registered an account or provided personal data to GOB55 are strongly encouraged to contact us immediately at [email protected]. We take such reports seriously and will act promptly.

Third-Party Links & Integrations

gob55.cam may contain links to or integrations with third-party services (such as payment processors accessed at the point of deposit or withdrawal). These third-party services operate under their own privacy policies, which GOB55 does not control. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the GOB55 platform.

GOB55 is not responsible for the privacy practices, content, or security of any third-party websites or services.

Policy Amendments

GOB55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players by email to their registered address and/or by a prominent notice on gob55.cam, with reasonable advance notice before the changes take effect.

The "Effective Date" shown at the top of this policy indicates the date from which the current version applies. Your continued use of the GOB55 platform after the effective date of any amended policy constitutes your acceptance of the revised terms.

We recommend reviewing this Privacy Policy periodically. Previous versions are available on request by contacting our support team.

Contact Us & Data Protection Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact the GOB55 data protection team:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 on gob55.cam for real-time queries.
• Response Target: Written privacy enquiries will receive a substantive response within 10 business days.

For general account queries, bonus questions, or technical support, you may also contact us via live chat on gob55.cam at any hour. Our support team operates around the clock, including Malaysian public holidays.

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.